Search the knowledge base for the populated phrase.Do a relevance search based on the phrase.We now have the trigger defined, let’s add a new step:Īt this point, we get to choose an action: Let’s select Productivity Automation, then Start Macro Execution: We also see what looks like a Power Automate Flow that will perform the macro: The macro page opens, and we see we can enter the name and description of the macro. Click on Manage next to Macros, then click New to create a new macro: Let’s look at each of these, starting with Macros. Let’s go to the Customer Service admin center app and go to Agent Experience->Productivity. Macros are automated actions that can help complete tasks. In this post, we will look at how to use Agents Scripts and Macros in Omnichannel.Īlso check out the YouTube video on PowerPlatformTV: In Omnichannel, Agent Scripts are step-by-step instructions that agents can follow to ensure interactions with customers are handled systematically and properly.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |